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This privacy policy applies solely to information collected by this web site. It will notify you of the following:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page.
HOW OUR RATES ARE CALCULATED
Our quotes are calculated based on the information provided to us by the client, such as square footage, areas that need to be cleaned, etc. We charge hourly rates; therefore, based on the condition of the property, the cleaning could take more or less time than the initial quote. You will only be billed for the number of hours the cleaner(s) are working efficiently at your property. Our hourly rates are non-negotiable.
We are a professional and legal cleaning service that complies with all Minnesota Labor Laws and legal business operations. This includes worker’s compensation, payroll taxes, liability insurance, bonding, and OSHA compliance. We also run national background checks on all of our employees.
TIPPING
Gratuity is not required but always appreciated for a job well done. It is a powerful way to say thank you to your cleaner(s). Even a personal note from you expressing your appreciation for their service means a lot!
If you are happy with your cleaning and choose to leave gratuity, please leave the tip at your home on cleaning day or let us know so we can add it to the invoice prior to charging your card.
HEALTH AND SAFETY
Due to health and safety reasons, we are unable to clean up mold, human or pet waste, pest infestations (flea and rodent infestations, etc.), or bodily fluids. We can recommend a company that is equipped to handle these situations.
If we come into a home that requires this type of cleaning, we will skip the affected rooms and discount the client accordingly, if needed. We do ask to be informed beforehand if this may be an issue.
We do not climb higher than a 3-step ladder. We use extension poles for higher items that need dusting and cobwebbing (limitations apply).
CANCELLATION POLICY
We understand that life happens. Things come up that you may not be able to plan for. For this reason, we have established a policy that allows for some flexibility.
We require 2 business days (48 hours) notice to cancel an appointment without penalty. If you must cancel or reschedule within 48 hours of your scheduled cleaning, there will be a $40 cancellation fee. If canceled within 24 hours, the cancellation fee is $60.
There will be a 50% cancellation fee for the second occurrence. If this happens a third time, you will be charged for the full price of your scheduled cleaning.
This also applies to lockouts, meaning if we are not able to access your home on the scheduled day.
We strongly recommend that you provide a garage code or lockbox on the property to avoid lockouts. That way, there will be no incidents of missing hidden keys, forgetting to leave the door unlocked, etc. Schedules are always confirmed via email or push notification (through the Jobber app) 3 days prior to your scheduled cleaning.
SCHEDULING
There will generally be one or two cleaning technicians assigned to your home. Please note that when more than one cleaner is assigned, the quoted time required to complete the job, which was given in labor hours, is reduced. For example, if you were scheduled for a five labor-hour service and two cleaners are assigned, the total in-home cleaning time is two and one-half hours.
We strive to have the same staff members clean your home or office on a regular basis; however, this is not guaranteed. Due to vacation, illness, or departure from the company, Turnover Cleaning may occasionally provide a replacement cleaning technician.
If, due to the unique nature of your home, our service providers are unable to complete your cleaning within the amount of time requested, we may call you to ask for authorization to spend more time cleaning your home. We will inform you of additional costs accordingly before proceeding with the work.
ACCESS TO YOUR HOME
We will discuss arrangements on how to access your home before your first service. Clients generally provide a code for a lockbox or garage located at the property, which alleviates the need to remember to leave out a key or having to wait around to let us in each visit (this also avoids lockout charges).
We are not able to keep a copy of the key as we cannot guarantee the same technician each visit and do not want the possibility of a key being lost or misplaced.
ARRIVAL DAY
To ensure quality service for all of our valued clients, Turnover Cleaning cannot specify exact arrival times. Arrival windows allow our cleaning technicians to handle all the variables of each day and each home without affecting the promise of quality service we make to you.
Service provider(s) will arrive within the following timeframes:
PAYMENT
We accept MasterCard, Visa, Discover, and American Express credit/debit cards through electronic invoicing. When scheduling an appointment, we require a credit/debit card on file. For ongoing service, we offer the convenience of Auto-Pay through our invoicing services. After you pay your first invoice, your credit/debit card will automatically be saved. Your card will be charged after the service is completed.
If your card declines for any reason and you do not make payment in full by the 10th day, there will be a late fee applied to your invoice.
LATE FEE
Payments are due upon receipt. If payment is not made in full by the 10th day, there will be a 5% late fee added to the original invoice. This 5% will also be added for every 10 additional days the invoice remains outstanding.
GETTING READY FOR THE CLEANING
Don't "clean" before we arrive, but do "pick up/declutter" as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you. To avoid possible breakage, we will not clean heavily cluttered areas (shelving, countertops, etc.).
THE SETTING
We suggest that the home be unoccupied during the time of cleaning. This way, we can be the most efficient and give the best rate possible. We understand this may not always be possible, but it is our recommendation based on our experience in the industry.
PETS
We love them! But please secure any pet that may be a threat. Also, we do not clean up after sick pets or pet accidents.
BREAKAGE
It's bound to happen every once in a while. We do our best to prevent it, and in the case that an accident happens, effective communication will be made between the cleaner and management, and then management with the client.
We will pay up to $100 per broken item when value is verifiable. If the damage is valued at more than $100, a liability insurance claim and investigation will need to be opened through our insurance carrier.
As the owners of Turnover Cleaning, we take responsibility for our employees and their actions. Our policies are designed to help minimize risks. We will personally review any unresolved incident to ensure we come to a fair resolution. You are our valued customer, and we wish to resolve each incident to your satisfaction.
To ensure the best quality of service, Turnover Cleaning prefers to use company supplies and equipment. However, if you own special products that you would like to have used on particular surfaces, we are happy to accommodate your request. Please contact us prior to your scheduled cleaning to provide instructions so we can communicate these requests to your cleaner(s).
24-HOUR GUARANTEE
Since cleaning is a very personal and human service, we realize that occasionally an area may not be cleaned to your satisfaction. We are unable to offer a refund, but Turnover Cleaning will happily re-clean any area that is listed on either our standard, deep, or move-in/out cleaning checklist (whichever cleaning you were scheduled for). Please let us know of any issues or concerns within 24 hours of your cleaning service, and we will do our best to make it right.
PRICE INCREASES
Turnover Cleaning reserves the right to adjust client rates at any time. You will be notified 30 days prior to any price increases.
REFERRAL FEE
Should you wish to hire a present or past Turnover Cleaning staff member for any home and/or business-related service outside of your agreement with Turnover Cleaning, our referral fee is $2,500. This fee is due within 30 days of notification from Turnover Cleaning. If the fee is not paid, Turnover Cleaning reserves the right to pursue other methods of collection. Also, the cleaning technician(s) will be immediately terminated from Turnover Cleaning.
DIGITAL MEDIA
Occasionally we like to take before and after pictures of cleaning jobs. Interior pictures will be for our office reference and/or training. If there are great transformation pictures, we sometimes put them up on our Facebook page or on our website. These photos will never be linked to your name or address. At no point will any image include photos of any person living in the home. The photos we take will never be focused on personal property unless it is your personal property that was damaged and the photos are required by our insurance to process a claim. We always respect your right to privacy.
Please do not hesitate to give us a call if you need further clarification on any of our policies. We clean all homes with as much care and respect as possible. When we fail, we seek your communication on the matter. We never want an issue to go unresolved.
Thank you for your business and for allowing us into your home!